💬Help & Support

Get help with XRPL.Sale - troubleshooting, FAQs, guides, and support for token sale participants and project launchers

Welcome to the XRPL.Sale Help Center! Find answers to common questions, troubleshooting guides, and step-by-step instructions for using the platform.

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🚀 Quick Help

Most Common Issues

Issue	Quick Solution	Details
Can't connect wallet	Refresh page, unlock wallet, allow popups	Wallet Connection Guide →
Transaction failed	Check XRP balance (need 10+ XRP reserve)	Transaction Troubleshooting →
Forgot SALE ID	Check your connected wallet address	SALE ID Recovery →
Points not showing	Wait 5-10 seconds, refresh dashboard	Points & Rewards FAQ →
Presale purchase issues	Verify wallet balance and network	Presale Help →

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📚 Help Topics

Choose your topic to find detailed answers:

🎯 Getting Started

Perfect for new users

• Creating your SALE ID

• Connecting XRPL wallets (Xaman, Crossmark, GemWallet)

• First-time setup and onboarding

• Dashboard navigation basics

• Presale participation guide

Start here if: You're new to XRPL.Sale or need help with initial setup

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🔌 Wallet & Integrations

Wallet connections and technical integrations

• Supported wallet types

• Troubleshooting wallet connections

• Mobile wallet setup (Xaman)

• Desktop wallet configuration

• API integration for developers

Start here if: You're having wallet issues or need technical integration help

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💰 Pricing, Tiers & Rewards

Understanding pricing and rewards

• Token presale pricing structure

• Tier system explained (Bronze → Diamond)

• Points and XP earning mechanics

• Referral rewards program

• Investment bonuses and multipliers

Start here if: You want to understand pricing, tiers, or how to earn rewards

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👥 Community & Support

Connect with the community

• Discord server and channels

• Twitter/X community

• Support ticket system

• Feature requests and feedback

• Community events and AMAs

Start here if: You need direct support or want to join the community

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⚙️ Account & Profile Management

Managing your account and settings

• Changing your SALE ID handle

• Profile customization

• Wallet management

• Privacy settings

• Account security best practices

Start here if: You need to manage your account settings or profile

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📰 Product Updates & Roadmap

Stay informed about platform development

• Recent feature releases

• Upcoming features and timeline

• Development roadmap

• Platform changelog

• Beta program information

Start here if: You want to know what's new or coming soon

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🔍 Search by Topic

Account & Identity

• How do I create a SALE ID?

• Can I change my @handle?

• How do I recover my account?

• What if my email is already used?

Wallets & Connections

• Which wallets are supported?

• Wallet won't connect - what do I do?

• How do I disconnect a wallet?

• Can I use multiple wallets?

Token Presale

• How does pricing work?

• What's the minimum investment?

• When will I receive tokens?

• Can I get a refund?

Points & Rewards

• How do I earn points?

• What are Smart Tasks?

• How does the tier system work?

• What are referral rewards?

Technical Issues

• Transaction failed - why?

• Dashboard not loading

• Mobile wallet deep links not working

• Browser compatibility issues

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💬 Still Need Help?

Contact Support

📧 Email Support

• General inquiries: [e-mail]

• Technical issues: [e-mail]

• Partnership inquiries: [e-mail]

• Response time: Usually within 24 hours

💬 Live Community Support

• Discord: Join our server

  • #help-and-support channel

  • Community managers available

  • Real-time assistance from community

• Twitter/X: @xrplsale

  • DM for urgent issues

  • Public mentions for general questions

📚 User Documentation

• User Guide: xrpl.sale/docs/user

• SALE ID System: xrpl.sale/docs/sale-id

• API Documentation: xrpl.sale/docs/api (Coming Soon)

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🎓 Learning Resources

Video Tutorials (Coming Soon)

• Platform walkthrough

• Wallet setup guides

• Presale participation tutorial

• Advanced features overview

Guides & Articles

• Complete Getting Started Guide

• SALE ID System Explained

• Understanding Dynamic Pricing

• Maximizing Your Rewards

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🛡️ Security & Trust

Security Resources

• Platform Security Overview

• Wallet Security Best Practices

• Common Scams to Avoid

• Reporting Security Issues

Trust & Transparency

• Non-Custodial: We never control your private keys

• Open Development: Follow our GitHub repository

• Community Governed: User feedback shapes the platform

• Regular Audits: Smart contracts and security reviews

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📊 Platform Status

Current Status: ✅ Operational

• Website: xrpl.sale

• API: Operational

• Wallet Connections: All services operational

• Presale: Active and accepting purchases

Check Status: status.xrpl.sale (Coming Soon)

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🗺️ Not Finding What You Need?

1. Search the User Guide - Comprehensive documentation at xrpl.sale/docs

2. Check Community Discord - Ask in #help-and-support channel

3. Browse FAQ Sections - Each help topic has detailed FAQs

4. Submit Feedback - Help us improve: [e-mail]

5. Report Bugs - GitHub Issues

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🌟 Quick Links

• 🏠 Platform Homepage

• 📊 Dashboard

• 💰 Join Presale

• 📚 Full Documentation

• 💬 Discord Community

• 🐦 Twitter/X

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Last Updated: January 2025 Help Center Version: 1.0

We're constantly improving our Help Center. Have suggestions? Email us at [e-mail]